Product returns

If your situation has changed or the rental equipment no longer meets your business’s requirements, you may be able to return it to us.

The following table shows you which products allow you to return equipment.

Product

Can I return the equipment?

Rent–Try–Buy

Yes — after the 12-month agreement expires ^

Loyalty

Yes — after the 12-month agreement expires

Easy Own

No

^ If you don’t exercise any of your end-of-term options, you can continue renting month-to-month for as long as you need to. You can still return the equipment at any time.

You’ll need to inform us four weeks in advance of your intention to return the rental equipment.

Customers are responsible for transporting the rental equipment to the return address and the cost for a third party to clean and service the returned equipment so it can be remarketed.