You sign the Rent–Try–Buy agreement and pay the upfront costs or purchase the equipment outright.
We email you to confirm your delivery address and give you the delivery information, including the estimated time of arrival.
Our selected third-party carrier will deliver the equipment to you curbside, whereupon your rental payments will begin (unless you’ve purchased the equipment outright).
If you... |
You'll be informed of the delivery charge... |
|---|---|
Rent the equipment |
In the equipment quote we email you |
Purchase the equipment outright |
When you enter your shipping information during the online checkout process. |
| If you... | We'll deliver the equipment after you've... | You should receive your equipment... |
|---|---|---|
| Rent the equipment | Signed the Rent–Try–Buy agreement and paid the upfront costs |
|
| Purchase the equipment outright | Paid for the equipment |
|
If you rent the equipment |
|
|---|---|
We'll deliver the equipment after you've... |
Signed the Rent–Try–Buy agreement and paid the upfront costs |
You should receive your equipment... |
|
|
If you purchase the equipment outright |
|
|---|---|
We'll deliver the equipment after you've... |
Paid for the equipment |
You should receive your equipment... |
|
^ Because we use third-party transport companies, we cannot guarantee delivery times and cannot be held responsible for any unexpected delays.
During the checkout process you can choose the option to collect the Certified Used equipment, if it’s stored in a warehouse near you; or you can contact us to request this option.
Please check the 'Asset location' in the specifications of your selected equipment to see where it's located.
If you decide to collect the equipment, we’ll contact you to provide the pickup information.
Naturally, you’ll need to have a suitable vehicle, equipment and enough hands to load, haul, and unload the equipment safely.
There are several scenarios in which customers may be able to return equipment to us.
For example, if the equipment we deliver to a customer does not match the advertised specifications or is damaged in transit.
Read more about equipment returns
We’ll ask our third-party carrier to schedule a delivery appointment with you; they may or may not be able to deliver on a specific day and time.
Please note that you must accept the equipment within two business days of the carrier contacting you.
Deliveries on a Saturday or Sunday can be arranged through our third-party carriers for an additional fee.
To find out whether the equipment can be delivered to you on a particular weekend, please email us (during business hours).
Equipment deliveries are standard curbside drop-offs (door-to-door). If you require someone to move the delivered equipment to its final position, it’s recommended you have the right equipment and enough people to do it safely; or hire a local service provider.
If you’re renting equipment from us and you decide to upgrade to a bigger, better or different piece of Certified Used equipment, you can either drop off the original equipment at our partner warehouse or we can arrange for it to be picked up.
Pickups can occur at the same time the upgraded equipment is delivered to you (we’ll call you to confirm the delivery/pickup address and time).
Yes — an adult must be available at the delivery address to sign for the equipment, thereby confirming it has been received.
Before signing, it’s recommended you visually inspect the equipment for any damage it may have sustained while in transit.
If you notice any damage due to shipping, please note the details on the proof-of-delivery form and report it to SilverChef within 24 hours of receiving the equipment.
No — if required, customers should make arrangements, at their expense, for a qualified
professional to install their equipment.
For more information about equipment delivery, please read sections 12 and 13 of our Certified Used Equipment Sales Standard Terms & Conditions (PDF).