This parts-and-labour warranty is valid for 90 days from the date the equipment is delivered to the customer.
We do not warrant new restaurant equipment (the manufacturer or supplier does).
If your commercial kitchen equipment develops a covered fault within 90 days, we will take the following steps:
We’ll arrange for the faulty equipment to be repaired.
If the equipment can’t be repaired, or repaired within a reasonable timeframe, we’ll replace/swap it for another item for you.
If a suitable replacement can’t be found, we’ll refund your order upon the equipment’s return to us.
If we end up replacing the equipment or refunding you, we’ll arrange for the faulty equipment to be returned to us at our expense.
If your Certified Used equipment develops a fault within the 90-day warranty period, you can file a warranty claim with us.
Before filing a claim, we suggest you refer to out our troubleshooting tips to determine whether the fault can be promptly and easily rectified by you.
(Should we dispatch a technician to a customer’s business and the fault is found to be due to user error, they’ll be responsible for covering the callout cost — something we want customers to avoid.)
The customer calls us on 1– 844–283–7844 or emails us. We ask them to describe and/or provide pictures of the equipment’s defect.
We dispatch one of our third-party service providers to the customer’s address to assess the issue.
Following the assessment of the equipment — usually within one working day — we inform the customer in writing whether their warranty claim has been accepted.
Upon acceptance of the customer’s claim, SilverChef will repair the equipment. If it can’t be repaired, we’ll replace/swap the equipment. If a suitable replacement item can’t be found, we’ll refund the customer.
Not turning on?
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Not holding temperature or leaking water?
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Not turning on?
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Not producing ice?
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Not turning on?
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Not producing ice cream?
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Not turning on?
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Not holding temperature?
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Not turning on?
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Leaking water?
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Not turning on?
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Not cleaning properly?
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Leaking water?
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Not turning on?
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Not working correctly?
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Not turning on?
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Not operating correctly?
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Leaking water?
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Not turning on?
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Not holding temperature?
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The 90-day warranty for Certified Used equipment does not include defects or harm to, or caused by, for example:
✖ glass or plastic components
✖ spills
✖ parts subject to wear and tear (e.g. filters, fuses, heating elements, lamps, batteries, handles, locks, hinges)
✖ incorrectly installed or operated equipment
✖ extraordinary or unforeseeable events (e.g. electrical power surges or fluctuations, natural disasters)
✖ improper use of cleaning agents or chemical additives
✖ unauthorized equipment modifications
✖ carelessness, negligence or use other than that for which the equipment is designed
✖ equipment damaged in transit after being collected by the customer
✖ equipment serviced by an unqualified person.
For the full list of exclusions, please read section 16 of our Certified Used Equipment Sales Terms and Conditions.
Unless it’s plug-and-play equipment, customers should get their equipment installed by a qualified technician.
Failure to do so could result in equipment damage that invalidates its warranty.
Customers whose equipment becomes defective within the warranty period must get our authorization before proceeding with any repairs. If they don’t, the equipment warranty could
be voided.
For more warranty information, please read sections 15 and 16 of our Certified Used Equipment Sales Terms and Conditions.