Equipment warranties

SILVERCHEF warrants its ‘Certified Used’ restaurant equipment against any significant defects or malfunctions resulting from flaws in workmanship or material, under normal use.


This parts-and-labour warranty is valid for 90 days from the date the equipment is delivered to the customer.

We do not warrant new restaurant equipment (the manufacturer or supplier does).

Repair, replacement, or refund

If your commercial kitchen equipment develops a covered fault within 90 days, we will take the following steps:

1. Repair

We’ll arrange for the faulty equipment to be repaired.

2. Replace/swap

If the equipment can’t be repaired, or repaired within a reasonable timeframe, we’ll replace/swap it for another item for you.

3. Refund

If a suitable replacement can’t be found, we’ll refund your order upon the equipment’s return to us.

If we end up replacing the equipment or refunding you, we’ll arrange for the faulty equipment to be returned to us at our expense.

Warranty claims

If your Certified Used equipment develops a fault within the 90-day warranty period, you can file a warranty claim with us.

Before filing a claim


Before filing a claim, we suggest you refer to out our troubleshooting tips to determine whether the fault can be promptly and easily rectified by you.

(Should we dispatch a technician to a customer’s business and the fault is found to be due to user error, they’ll be responsible for covering the callout cost — something we want customers to avoid.)

Claim process

1. Contact

The customer calls us on 1– 844–283–7844 or emails us. We ask them to describe and/or provide pictures of the equipment’s defect.

2. Assessment

We dispatch one of our third-party service providers to the customer’s address to assess the issue.

3. Decision

Following the assessment of the equipment — usually within one working day — we inform the customer in writing whether their warranty claim has been accepted.

4. Repair, replacement or refund

Upon acceptance of the customer’s claim, SilverChef will repair the equipment. If it can’t be repaired, we’ll replace/swap the equipment. If a suitable replacement item can’t be found, we’ll refund the customer.

Troubleshooting tips

Fridge, freezer, or refrigerated display

Not turning on?

Check:

  • equipment is switched on, and power cord is securely connected to the outlet and free from damage.

Not holding temperature or leaking water?

Check:

  • there's adequate ventilation around the motor
  • there are no heated objects touching / close to the equipment
  • equipment is designed to operate in your shop's ambient temperature
  • equipment settings are correct (temperature, defrost cycle, etc.)
  • door seals are in good condition
  • there's no ice build-up on the evaporator (if necessary, defrost)
  • thermostat is in the right position on the equipment.
Ice machine

Not turning on?

Check:

  • equipment is switched on, and power cord is securely connected to the outlet and free from damage.

Not producing ice?

Check:

  • water supply is connected, turned on and free from damage
  • there are no heated objects touching / close to the equipment
  • equipment settings are correct (temperature, defrost cycle, etc.)
  • there's adequate ventilation around the motor
  • door seals are in good condition
  • equipment is designed to operate in your shop's ambient temperature.
Ice cream machine

Not turning on?

Check:

  • equipment is switched on, and power cord is securely connected to the outlet and free from damage.

Not producing ice cream?

Check:

  • equipment settings are correct (temperature, defrost cycle, etc.)
  • there's adequate ventilation around the motor
  • equipment is designed to operate in your shop's ambient temperature
  • correct ice-cream mixture is being used.
Granita machine or drink dispenser

Not turning on?

Check:

  • equipment is switched on, and power cord is securely connected to the outlet and free from damage

Not holding temperature?

Check:

  • correct mixture and settings are being used
  • there's adequate ventilation around the motor
  • there are no heated objects touching / close to the equipment
  • equipment is designed to operate in your shop's ambient temperature
  • equipment settings are correct (temperature, defrost cycle, etc.)
  • door seals are in good condition
  • there's no ice build-up on the evaporator (if necessary, defrost).
Coffee machine

Not turning on?

Check:

  • equipment is switched on, and power cord is securely connected to the outlet and free from damage
  • water supply is securely connected and turning on.

Leaking water?

Check:

  • drain is connected to the waste point and free from blockages
  • water-supply hose is free from damage
  • group head seals are in good condition.
Dishwasher

Not turning on?

Check:

  • equipment is switched on, and power cord is securely connected to the outlet and free from damage.

Not cleaning properly?

Check:

  • water supply is connected, turned on and free from damage
  • chemical supply is connected and free from damage
  • wash and rinse arms are in good condition and free from blockages
  • dishes are stacked properly
  • wash tank is clear from any waste build-up

Leaking water?

Check:

  • water supply is connected and free from damage
  • all seals are in good condition.
Blender, mixer, or countertop appliance

Not turning on?

Check:

  • equipment is switched on, and power cord is securely connected to the outlet and free from damage.
  • the safety switches are being used correctly.

Not working correctly?

Check:

  • equipment's been assembled correctly after cleaning
  • blades are assembled in the correct position
  • all components are in good condition.
Combi oven or convection oven

Not turning on?

Check:

  • equipment is switched on, and power cord is securely connected to the outlet and free from damage.

Not operating correctly?

Check:

  • water supply is connected, turned on and free from damage
  • equipment's been assembled correctly after cleaning.

Leaking water?

Check:

  • drain is connected to the waste point and is free from blockages.
Gas-cooking equipment

Not turning on?

Check:

  • gas is connected and turned on
  • burners are clean and clear from debris.

Not holding temperature?

Check:

  • thermostat is in the right position
  • all components have been assembled correctly after cleaning.

Warranty exclusions

The 90-day warranty for Certified Used equipment does not include defects or harm to, or caused by, for example:

  • glass or plastic components
  • spills
  • parts subject to wear and tear (e.g. filters, fuses, heating elements, lamps, batteries, handles, locks, hinges)
  • incorrectly installed or operated equipment
  • extraordinary or unforeseeable events (e.g. electrical power surges or fluctuations, natural disasters)
  • improper use of cleaning agents or chemical additives
  • unauthorized equipment modifications
  • carelessness, negligence or use other than that for which the equipment is designed
  • equipment damaged in transit after being collected by the customer
  • equipment serviced by an unqualified person.

    For the full list of exclusions, please read section 16 of our Certified Used Equipment Sales Terms and Conditions.

Installation and repairs

Unless it’s plug-and-play equipment, customers should get their equipment installed by a qualified technician.

Failure to do so could result in equipment damage that invalidates its warranty.

Customers whose equipment becomes defective within the warranty period must get our authorization before proceeding with any repairs. If they don’t, the equipment warranty could
be voided.

More information

For more warranty information, please read sections 15 and 16 of our Certified Used Equipment Sales Terms and Conditions.